Effective Date: [5th July, 2024]
Welcome to StratFlow! These Terms of Service ("Terms") govern your use of our website and our services.
By accessing or using our website and services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree with any part of these Terms, please do not use our website or services.
1. Eligibility for Refunds
a. Digital Products:
Refunds may be available for digital products (e.g., software licenses, digital downloads) if requested within [number] days of purchase, provided that you have not downloaded or used the product.
b. Physical Products:
Refunds may be available for physical products (e.g., hardware devices) if requested within [number] days of delivery, provided that the product is returned in its original condition and packaging.
c. Services:
Refunds for services (e.g., subscriptions, consultations) may vary and are typically handled on a case-by-case basis. Please contact us for more information.
2. How to Request a Refund a. Contact Us:
To request a refund, please contact our customer support team at [email address or phone number] with your order details and reason for the refund request.
b. Refund Process:
We will review your request and notify you of the approval or rejection of your refund. If approved, your refund will be processed within [number] days to the original method of payment.
3. Exclusions a. Non-Refundable Items:
Certain items are non-refundable, including:
- Products or services explicitly marked as non-refundable at the time of purchase
- Services that have been fully rendered or used
- Customized or personalized products
b. Shipping Costs:
Shipping and handling costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).
4. Chargebacks and Disputes a. Dispute Resolution:
If you believe you are entitled to a refund but have not received it, please contact us before filing a chargeback with your credit card issuer or payment provider.
b. Chargebacks:
Filing a chargeback or payment dispute without first attempting to resolve the issue directly with us may result in additional fees and restrictions on future purchases.
5. Changes to This Refund Policy
Smart Flow reserves the right to update or modify this Refund Policy at any time. We will notify you of any changes by posting the updated policy on our website with a new effective date.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at: 71-75 Shelton St, London WC2H 9JQ, UK.
Email Address - info@stratflow.xyz.
Phone Number - +44 121 409 0775
